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1.2.2. Major Release Cycle

In major version releases we have four lifecycle stages, namely the:
From the End-of-Lifecycle milestone our subscribers are eligible for Upgrade support. Each of these stages are supported differently as explained in the following sub-sections.
Below you find a schematic overview of the different stages and milestones in a major release cycle.
                   Premier                Extended      Complementary      Upgrade
                   Support                Support          Support         Support
      X------------------------------|----------------|---------------X---------------->
 General Availability                                            End-of-Lifecycle
The following table contains the actual dates for the different stages and milestones of our major releases.
Table 1.2. Major Releases of the Zarafa Collaboration Platform
Major Release General Availability Extended Support Complementary Support Upgrade Support > End-of-Lifecycle
ZCP 6.20
15 Jan 2009
15 Jan 2010
15 Jul 2010
15 Jan 2011
ZCP 6.30
22 Jul 2009
22 Jul 2010
22 Jan 2011
22 Jul 2011
ZCP 6.40
9 Jun 2010
9 Jun 2011
9 Dec 2011
9 Jun 2012
ZCP 7.0
16 Jun 2011
16 Jun 2012
1 Sep 2014
1 Dec 2014
ZCP 7.1
2 Aug 2012
1 Nov 2014*
2 Feb 2015*
2 Aug 2015*
ZCP 7.2
Q3 2014*
Q3 2015*
-
-

*as currently planned

1.2.2.1. Premier Support

As a Zarafa customer you can expect the best with Premier support. It provides you with maintenance and support on all major releases for one year following the general availability date. During this period you are entitled to benefit from the following:
  • Pro-active updates containing bug fixes and enhancements
  • Technical compatibility with newly supported distributions, browsers or 3rd party applications
  • Intense testing by Zarafa Quality Assurance
  • Updates delivered regularly
  • Technical support
  • Security alerts and fixes
  • Upgrade scripts to upgrade from prior major versions not covered anymore by normal support

1.2.2.2. Extended Support

Following the Premier support stage the major release enters the Extended support period of 6 months. Extended support provides you, as a Zarafa customer, with the freedom to upgrade at your own leisure. During this 6 month period you can benefit from:
  • Reactive fixes
  • Technical compatibility with newly supported distributions, browsers or 3rd party applications
  • Testing by Zarafa Quality Assurance
  • Technical support
  • Security alerts and fixes
  • Upgrade scripts to upgrade from prior major versions not covered anymore by normal support

1.2.2.3. Complementary Support

After the Extended support stage, the major release enters the Complementary support period for 6 months. During this period you benefit from:
  • Technical support
  • Security alerts and fixes
  • Issue testing by Zarafa QA
  • Upgrade scripts to upgrade from prior major versions not covered anymore by normal support At the end of this period, the major release will reach its End-of-Lifecycle milestone. We recommend that you upgrade before the End-of-Lifecycle milestone is reached.

1.2.2.4. Upgrade Support

Finally, after the major release has reached the End-of-Lifecycle, it will enter the stage of Upgrade support. During this period you are ensured of technical support with the purpose to support and advise you on the upgrade of your current installation. This allows every Zarafa customer to safely upgrade in their own time frame — we leave no-one behind!