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Chapter 4. Configure Outlook (using the Zarafa Windows Client)

4.1. Installation of the Outlook client
4.1.1. Install the client
4.1.2. Start Outlook
4.2. Outlook connection type
4.2.1. Online
4.2.2. Detect at startup
4.2.3. Cached Zarafa Mode
4.2.4. What is the best connection type to choose?
4.3. Advanced configuration
4.3.1. Proxy settings
4.3.2. Other connection settings
4.4. Public Folder Favourites

4.1. Installation of the Outlook client

There are two requirements that must be fulfilled prior to installing a Zarafa workspace. First, Outlook 2003 or higher is needed, and second, the user must be created on the Zarafa Server.
The following steps are necessary to install a Zarafa workspace:


It is recommended to have the latest Service Packs and Security patches installed.

4.1.1. Install the client

To install the Zarafa Windows Client first assure Outlook is set as default email application from: Control panel > Internet > Applications. Then put the Zarafa CD in the drive, wait for the automatic start of the CD and choose the uppermost option: Windows Client. Alternatively, if the client was downloaded from another source, double click the file named: zarafaclient.msi


With version 5.10, Zarafa is introducing an MSI installer for the Zarafa client instead of an .exe installer. When upgrading from a Zarafa version prior to 5.10, it is advised to remove the older Zarafa client before running the new MSI installer. If the old client is not removed two Zarafa clients will be visible in the Windows software list.


Version 5.xx of the Zarafa client is not compatible with a version 6.xx Zarafa server. With version 6.00, Zarafa will ask during the installation if it needs to update the existing files. Select this option if it’s not necessary to connect to a Zarafa 5.2x server anymore. Instructions for Outlook 2003.

Create a new mail profile in Outlook 2003:
  1. Go to Control Panel > Mail > Show Profiles….
  2. Click Add… and fill in a title, for example Zarafa. Click OK.
Add a Zarafa Server to this profile:
  1. Choose Create a new mail account and click Next in the dialog window that appears after adding the profile (or after choosing Email Accounts… in Outlook or the Mail setup).
  2. Choose the last option (Extra server types) and click Next > choose Zarafa 6 Server > click Next.
  3. The window shown on the right will appear.
  4. Fill in the address or host name of the server in the Server field.
  5. Optionally: choose HTTPS connections where available.
  6. Fill in the login data of the user in the Username and Password fields.
  7. Choose the connection type, there are 3 different possibilities:
  8. Choose OK a couple of times to close the windows. Instructions for Outlook 2007 and higher

  1. Go to Control Panel > Mail > Show Profiles…
  2. Click on Add… and fill in a title, for example Zarafa. Click OK.
  3. Select the option Manually configure server settings or additional server types and click on Next.
  4. Select Other, and choose Zarafa Server and click Next.
  5. Fill in the address or host name of the server in the Server field.
  6. Optionally: choose HTTPS connections where available.
  7. Fill in the logon data of the user in the Username and Password fields.
  8. Click Ok. The personal folders of this user and the public folders will appear as store in Outlook after adding the server in this way.
  9. Click Finish to finalise the profile.


The Zarafa account has to be the default account in the Outlook profile. It’s not possible to have the Zarafa account as secondary account and use as primary account for example an IMAP account.

4.1.2. Start Outlook

  1. Start Outlook and make sure the added profile is being used.
  2. This can be set in Control panel > Mail > Profiles… on the bottom of the dialog window.
  3. The private mailbox of the entered user and the public folder will appear as a store in Outlook.